Context

When using discount codes in Zaymo templates, you may notice that even though your discount code is active and should apply to products, the displayed prices in your email templates don't reflect the discount. This can happen even when the discount code appears to be properly configured and shows discount badges on products.

Answer

In Zaymo, the displayed price is calculated as: base Shopify price minus selling plan discounts minus any eligible Shopify discount code.

If your discount isn't showing in the displayed price, the most common causes are:

• The preview profile isn't eligible for the code or has already used it

• The discount code isn't properly set up in both Shopify and your subscription provider

• The discount code isn't showing as active in Shopify due to recent Shopify updates

To resolve this issue:

1. Verify discount setup in both platforms: Ensure your discount code is properly configured in both Shopify and your subscription provider.

2. Check Shopify discount status: Confirm that the discount code is showing as active in Shopify. Due to recent Shopify updates to their discount system, older discount codes may no longer be fetchable for new emails.

3. Recreate the discount code: If the discount code still isn't applying correctly in Zaymo, you'll need to have someone with Shopify access recreate the discount code and try again.

4. Test with different preview profiles: Try testing the template with different customer profiles to ensure the discount eligibility isn't profile-specific.

If you continue to experience issues after following these steps, contact support with details about which template you are on, which products the discount should apply to and which preview profile you're using for testing.