The reviews block replaces the need to push customers to an online review submission form, instead allowing them to edit and submit completely in-email.

For examples and best practices, see here:📄 Review collection: best practices

Usage

The Product feed setting on the reviews block decides which products customers are asked to review:

• Trigger event: the products in your review provider's review-request event. Use it in flows triggered by that event, e.g.,

  • Eligible for Judge.me Review Request

  • Eligible for Okendo Review Request

  • Eligible for Yotpo Review Request

  • Junip - Review Request

  This option only appears if your review provider sends a review-request event.

• Most recent delivered order: the products in the customer's most recent delivered order.

• All purchased products: every product the customer has bought.

With either order option, the block doesn't need a review-request flow. Use Number of in-email products (up to 15) to choose how many products show in the email. To let customers review everything they've bought, link an element in your email to the hosted page link.

Okendo, Judge.me and Junip need their review-request event to receive a review. If you use an order option with one of them, Zaymo still records the review and sends a Zaymo Product Reviewed event to Klaviyo, but the review isn't sent to your review provider.

Supported Vendors

Zaymo currently supports the following review providers:

• Yotpo

• Okendo

• Junip

• Judge.me

• Reviews.io

• Stamped

Integration instructions for each vendor can be found here.

Behavior unique to each integration

How many review fields are shown in each email?

Yotpo

• Only one review. Yotpo sends a separate Eligible for Yotpo Review Request event for each product.

Okendo

• Every product purchased. Okendo sends one event per order.

Junip

• Every product purchased. Junip sends one event per order.

Judge.me

• Every product purchased. Judge.me sends one event per order.

Settings unique to the reviews block

Allow partial reviews

This setting is accessible through the integrations page and is, by default, turned on. If disabled, Zaymo will only collect reviews complete with body and title fields. Changes will take place for all future email sends. You do not need to re-export a template for the setting to update.